What’s up with payments?
Time for some mea culpa…
As those of you who have been following along here know we have been experiencing tremendous growth; far above our expectations. We are startup with seriously constrained resources (hey, gnomes may be small but have you seen how much they eat!?!) so there is only so many things we can do at a time. Our payment process has been a victim of resource starvation.
Many of you have taken the time and energy to post your feelings about our less than stellar redemption service; guilty as charged. Thank you for sharing with us.
We made a consious decision to focus our efforts on stablizing the service and restoring those functions that we know are important to you, such as ringback tones. What we failed to do was to share that decision with you and set your expectations. Our bad. This blog is a communication channel that we plan to use much more in the future.
Now that the bulk of our stability and scalability problems are behind us we are shifting resources back to the redemption and customer service roles. Many of you have likely received an email from our support folks recently; we have cleared, or responded to, several hundred support tickets in the last few days. We still have a pretty big pile to go through but we’ll clear them all.
Now to payments…
Let me say this in the clearest way possible: Everyone will get what is due to them. Our accounting gnome (you know, the one with the green eye shade) has rededicated himself to clearing the backlog. There are still several manual steps in the redemption process and those take time to execute. Folks will be paid in the order in which the redemption requests were placed. We know that some of you are beyond our 25 day processing window and we apologize for that. We are doing what we can to get things back on track.
Please don’t think that any of us here at Brring are lining our pockets with gold. Just to give you a window into the life of a startup we had left-over Chinese food for dinner at our staff meeting last night. Livin large on ‘nuked Peking Duck — yummy.
We’re building this thing in-flight, that’s why we’re still calling it a beta. Sure there are warts, but we believe in the concept and we’re here to stay. We truly do appreciate your patience; thanks for sticking with us.