Clogging things up…
We know how frustrating it can be to not get a response to your questions in a timely manner. We are customers too and we do feel your pain.
We’ve all seen movie scenes where someone is trying to communicate with someone who doesn’t speak their language; they speak LOUDER. We all know how well that works. Sending multiple emails about the same issue works just as well.
Submitting multiple requests/emails for the same issue will not speed up the resolution of your issue. In fact, quite the opposite happens, it slows down the process dramatically as we have to ‘link’ all those requests together into a single issue – a time consuming process. We’d much rather be addressing your issue than linking 12 identical requests together.
We realize that our response time can be longer than we’d like; no one here is happy about it but we are doing all that we can within our current resource constraints.
We appreciate your patience as we build Brring! into the service that you’ll love.