Archive for the Service Status Category

Brring! Service Shutdown

Posted in Announcements, News, Service Status on March 10, 2011 by Team Brring

It is my sad duty to share with you that Brring! will be ceasing operation effective March 14th 2011. After March 14th your Brring! number will no longer forward calls to your private number. Callers to your Brring! number will receive a ‘This number is no longer in service.’ (or similar) message.

All PayPal subscriptions (recurring transactions) have been cancelled and credits have been issued for those folks that were already charged for this month.

Thanks for your support these last 4+ years, it’s been a blast.

Peace,

Brring! Team

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Service is down

Posted in Service Status on November 22, 2010 by Team Brring

The Brring service and website are currently unavailable. We are working closely with our hosting provider to remedy the situation quickly.

Update: 2:21P
We have experienced a catastrophic hardware failure in our data center. As luck would have it, it is the only piece of equipment for which we do not have a redundant backup. We are working with our hardware vendor to get a replacement in place as quickly as possible.

Update: 9:00A
A replacement part is on it’s way to the data center (sending positive waves to UPS…). We are also transferring call traffic to our backup phone server. This process takes some time so it will work for some folks sooner than for others. The elves are on it!

Update: 1030A
Call processing: All members have been migrated to the backup server. We are still recovering the customized ringbacks tones from our backups so some callers may not yet be hearing them.

Web Site: Restoring the website was our second priority. Now that the call processing has been restored we’re off to resurrect the website. More later…

Service is down — power failure at datacenter

Posted in Service Status on May 21, 2010 by Team Brring

We have received information from our hosting provider of a power outage at the datacenter where our servers are located. As a result the Brring service, and our website, http://www.brring.com are unavailable.

Our provider has not provided an estimated-time-of-repair (ETR) for this outage. We will post updates here as we learn them.

Thanks for your patience.

UPDATE: You may follow also us on Twitter, @brring, for updates.

UPDATE 2: Power is on and services have been restored. Thanks for your patience.

Unplanned outage today – already fixed

Posted in Service Status on August 5, 2009 by Team Brring

We  had a short unplanned outage today.  The issue has been resolved and total downtime was ~15 minutes.

Very few calls were affected, perhaps as few as 2.  We apologize if your’s was one of them.

The good news is that our monitoring, alerting and recovery systems worked as designed.  Yippie!

Thanks for using Brring!

Issue with Telco resolved

Posted in Service Status on April 19, 2009 by Team Brring

Early this morning we had an issue with one of our telephone providers.  This prevented inbound calls to about 1/3 of our members.

Between approx. 7AM and 1015AM inbound calls to our members who have numbers issued by that telco. were not completed.  The issue has been resolved and calls are going through normally.

If you are experiencing trouble receving calls on your Brring number please send an email to support at brring dot com.

Thanks for using Brring!

Service Issue [resolved]

Posted in Service Status on March 21, 2009 by Team Brring

We are experiencing an issue with one of our ad providers.  It is causing dropped & silent calls.

We are working to resolve ASAP.

Update – 2:15PM ET: We have implemented a work-around and things are back to ‘normal’.  Thanks for your patience.

Problem with new registrations [Updated]

Posted in Service Status on February 18, 2009 by Team Brring

We have discovered a bug in our verification process that affects some of you that have registered in the last week.  This bug prevented the activation of your new Brring number after completion of the verification process.

The bug has been squashed and we are in the process of correcting the registrations of those that were impacted by it.  We will post an update when the corrections are complete.

We’re very sorry for the inconvenience but as the cliché goes…  ‘this is why we call it beta!

Update: All affected accounts were updated as of midnight on the 20th.  If you are still having trouble please contact support at brring.com.